Communication Manager [Web editor] At UNOPS

Background Information – Job-specific

UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

New York Service Cluster (NYSC) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management

Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP) It provides Services to partners’ programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.

UNOPS has signed an agreement with the United Nations Office for Counter Terrorism to implement the activities for the Victims of Terrorism Programme.

The United Nations Office of Counter-Terrorism (UNOCT) was established by the General Assembly in June 2017 (A/RES/71/291). The Office has five main functions: (a) provide leadership on the General Assembly counter-terrorism mandates across the United Nations System; (b) enhance coordination and coherence across the 38 Counter-Terrorism Implementation Task Force entities to ensure the balanced implementation of the four pillars of the Strategy; (c) strengthen the delivery of United Nations counter-terrorism capacity-building assistance to Member States; (d) improve visibility, advocacy and resource mobilization for United Nations counter-terrorism efforts; and (e) ensure that due priority is given to counter-terrorism across the United Nations System and that the important work on preventing violent extremism is firmly rooted in the Strategy.

This position is located in the United Nations Centre for Counter-Terrorism (UNCCT) of the Office of Counter-Terrorism (OCT) in the Victims Unit. The overall vision of the Global Victims of Terrorism Support Programme is to protect, promote, and respect the rights and needs of victims of terrorism, and to increase the capacity of Member States and civil society organisations. The Programme seeks to (i) show solidarity with and raise awareness on the plight of victims of terrorism; (ii) strengthen victims’ voices and their role in preventing violent extremism conductive to terrorism; and (iii) increase the capacity of Member States and civil society organizations as they assist and support victims of terrorism in protecting their rights and needs. In this regard, communication and advocacy are a key component of the work of the Programme.

This specific position would design and maintain the Victims of Terrorism Support Portal from day-to-day site management to enhancing outreach towards wider audience for increased awareness. Additionally, s/he will provide coordination and quality monitoring on web related issues for the Portal and produce new communication products aiming to raise awareness on the rights and needs of victims of terrorism.

Functional Responsibilities

Purpose and Scope of Assignment
Under the supervision of the UNOPS Head of Cluster the contractor will take care of the following activities:

  • Lead the analyses of existing websites and platform options that could be utilized for Victims of Terrorism Portal’s web based on cost, user-friendliness, ease of maintenance, security, web accessibility, etc;
  • Manage the preparation of the initial design and mock-up of the Victims of Terrorism Support Portal.
  • Coordinate the development of the user interface of the Portal in line with Unite Web and the UN Web accessibility guidelines.
  • Manage the repurposing and formatting of content received in a variety of formats from content experts to align with OCT’s communication strategy and publish the materials on-line.
  • Lead the support for the development of new communication products, including an e-newsletter, corporate brochures and other communications vehicles, including social media.
  • Manage data analyses using Google Analytics for the Portal and coordinate monthly reports on the metrics.
  • Liaise and work in coordination with the Communication Team in OCT and OICT.
  • Ensures that site content, design and layout attract maximum audience whilst complying with OCT’s web policies and regulations at the same time. Extends the reach of online resources through various media tools and channels.
  • Ensures that the Portal is up-to-date and contains the latest information and correct links to all external sources.
  • Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Monitoring and Progress Controls

  • Lead the development of a fully functional, safe and secure Victims of Terrorism Support Portal.
  • Manage the update of the Website, ensuring it is populated with the latest content, links and information.
  • The website has been developed in the six official UN languages.
  • Portal layout and functionality adheres to the UN web accessibility guidelines.
  • Steady increase in good key performance metrics with confirmed data by Google Analytics of the Portal with target audiences.
  • Manage the design and development of marketing material that increased the visibility of the Portal within the UN and outside.
  • A good understanding of the mandate, programmes and activities of UNOCT and its partners from the UN Global Counter-terrorism Coordination Compact. A good understanding of policy and political issues related to victims of terrorism and human rights in the context of counter-terrorism and preventing and countering violent extremism (PCVE) programming. An insight into ways in which the Victims of Terrorism Support Portal can be enhanced and transformed from a source of information to a real hub for all issues related to the rights and needs of victims of terrorism.
  • Knowhow in improving accessibility and functionality of the Victims Support Portal.

Education/Experience/Language requirements

  • Advanced University Degree (Masters or equivalent) preferably in journalism, communications and marketing, computer science or related field.
  • First level university degree (Bachelor’s or equivalent) in combination with five (5) additional years of relevant experience may be accepted in lieu of an Advanced university degree;

Work Experience
Required Experience

  • At least five (5) years of progressively responsible experience in web site content management, web application development, and general web and graphic design.

Desired Experience: The following experience is optional. Candidates who do not have it are welcome to apply

  • Experience in working with a wide range of tools and software (Illustrator and HTML proficiency a requirement; Dreamweaver, Flash, Photoshop, InDesign, etc.) is highly desirable.
  • Expertise in Social Media marketing is a strong plus.
  • Web and graphic design certification is also a plus.
  • Ability to write HTML/CSS with a solid understanding is strongly desirable.
  • Experience in drafting and producing communication materials, briefing notes, and talking points are highly desirable.
  • Experience in working with civil society and other relevant stakeholders is desirable.


Fluency in English is required.


Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.**(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)**

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type: Individual Contractor Agreement (ICA)
Contract level: International Individual Contractor Agreement (I-ICA 2)
Contract duration: Open-ended (renewable subject to funds availability and satisfactory performance)
For more details about the ICA contractual modality, please follow this link:

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization – UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

Background Information – UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

How to apply


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