Consultant – COVID 19 Project Endline Evaluation – Remote At Mercy Corps

** Application deadline – February 24, 2022


Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Since establishing operations in Timor-Leste in 2007, we have earned a reputation for innovative and high-quality programming. We promote a community-led, market-based approach to addressing key challenges to improved wellbeing through greater resilience, resolved root causes of poverty, and inclusive economic growth so that Timor-Leste is able to thrive beyond oil.

Covid 19 Recovery for Small and Medium Business is a one year digital financial inclusion program with a goal overarching goal to empower and 150 COVID-19 affected women small and micro businesses with immediate access to business and financial services, knowledge, and other resources needed to strengthen their businesses, increase incomes, create jobs and build a more resilient future.

In Timor-Leste, where COVID-19 has exposed the vulnerability of an economy heavily reliant on physical cash transactions, Mercy Corps partnered with Telemor (the largest mobile network operator) to introduce cash-in/cash-out (CICO) services and digital payments for women-owned small and medium businesses (SMBs). Mercy Corps supported Telemor to better understand the unique needs of 150 women-owned agribusinesses in key peri-urban and rural agricultural centers – Maubisse and Maliana – and inform gender-sensitive outreach strategies. As of the end of December 2021, Mercy Corps in collaboration with FIN TECH trained 150 women led agribusinesses.

Key outcomes of the project:

  • Increased business, digital and financial literacy
  • Increased business development and financial management practices
  • Increased access to, and use of, appropriately designed digital financial and business services, products and platforms

Endline Evaluation Objectives:

The overall objective of the End-Line evaluation is to assess the level of progress/changes made by the program and capture project achievements, challenges and best practices to inform future similar programming.
Specific Objective

  • To assess the project’s outcome and effectiveness of the implemented activities
  • To review the changes and impacts that brought by program intervention among the beneficiaries, target groups and the community (comparing baseline and current level of achievements on the set targets)
  • To explore the possibilities of sustainability of the program achievements and outcomes
  • To make recommendations for future similar programming.

This evaluation will build off the baseline conducted in 2021 and focus on project participants

  • Access to digital financial (payment) services
  • Registration with Telemor Mosan
  • Frequency and kind of digital transactions
  • Changes in transaction costs due to digital payments
  • Changes increased digital and financial literacy
  • User Feedback and recommendations to improve digital financial (payment) services

Design and Methodology: It is anticipated the methodology for this evaluation will comprise:

  • Both qualitative and quantitative data collection and analysis for addressing evaluation objectives. Data will be collected through both secondary and primary sources.
  • Methodology will be comprised of the following critical stages:
    • Desk review and preparation of evaluation framework
    • Secondary data collection
    • Primary data collection
    • Data analysis
    • Validation workshop and discussion of findings with key stakeholders
    • Formulating recommendations

Note: The methodology for the endline evaluation is to be developed through consultation with the Mercy Corps team taking into account the budget and the ToRs. The methodology adopted should update the preliminary issues and questions outlined within the ToRs, specifying the specific review issues, questions, methods of data collection and analysis that the consultant will undertake.

Consultant Activities:

  • A desktop review of all relevant documentation, including (but not limited to):
    • The project document
    • Workplans
    • Baseline Reports
  • Development of guides for both quantitative and qualitative survey.
    • Orient Mercy Corps MERL team to the research objectives, the interview guide, and the data collection template
  • Analyze the qualitative and quantitative data and link back to the initial baseline study from 2021
  • Prepare a presentation for Mercy Corps to share preliminary findings and identify key discussion questions
  • Develop and share a draft evaluation report for review by Mercy Corps
  • Submit the final evaluation assessment report

Team Activities:

Mercy Corps team members will:

  • Assist to develop key research questions
  • Provide relevant data and documents to the Consultant (for a targeted document review)
  • Review and translate interview guides
  • Host presentation and discussion on the study findings
  • Review deliverables (report, briefs and case studies)

Consultant Deliverables:

  • Detailed Evaluation Report and presentation
  • Brief Learning Document consisting of
    • Executive summary
    • Case Study with 4 project participants
    • Recommendations to digital finance provider for user experience improvement

Timeframe / Schedule:

The evaluation is scheduled to take place in the month of March 2022 (for an estimated 18 working days broken down as follows:

  • Review of background documentation and preparation of methodology – 3 days
  • Discussion and agreement on proposed methodology with project partners – 2 day
  • Assessment of project progress and performance – data collection orientation and training – 2 days
  • Analysis of findings and production of draft report – 5 days
  • Debriefing – presentation and discussion of findings to project partners – 1 day
  • Finalization/revisions of the report and submission – 5 days

The Consultant will report to:

Director of Programs, Mercy Corps, Timor Leste

The Consultant will work closely with:

Program Managers and relevant staff

Required Experience & Skills:

  • Master’s degree or higher in research, evaluation, agriculture, development, or other relevant area
  • Minimum 5 years’ experience in monitoring and evaluation in developing country contexts
  • Demonstrated understanding Digital Financial Inclusion in developing country
  • Experience remotely facilitating learning and reflection studies
  • Fluency in English required, with fluency in Tetun strongly preferred
  • Demonstrated ability to conduct quantitative analysis
  • Excellent written communication skills, and
  • Prior experience researching or evaluating programs in South East Asia, with prior experience in Timor-Leste strongly preferred.

Diversity, Equity & Inclusion Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics Mercy Corps team members are expected to support all efforts toward accountability, specifically to our stakeholders and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

How to apply

To apply: