Human Resources Manager at Medair

Mental Health & Psychosocial Support Project Manager at Medair

Role & Responsibilities

Working as an important member of a diverse team who are committed to serve the world’s most vulnerable with practical and compassionate care the Human Resources Manager is responsible for managing all in-country aspects of human resources for the programme. With a particular focus on nationally recruited staff, on a day-to-day basis this will involve recruitment, staff policy development, co-ordination of training and general staff well-being. All HR activities are conducted in line with Medair policies and procedures and in accordance with local employment legislation and practice. The Human Resources Manager also works with field management and GSO on in-country issues for internationally recruited staff.

Project Overview

Emergency health projects targeting displaced, war affected and vulnerable populations in NE Congo. Developmental projects aimed at long term and sustainable behaviour change in general population and state health employees to improve public health outcomes.

Workplace & Working conditions

Field based position in Goma, Nord Kivu, Eastern DR Congo

Starting Date / Initial Contract Details

As soon as possible. Full time, 24 months

Key Activity Areas

Human Resources Management for Nationally Recruited Staff (NRS)

  • Manage day-to-day Human Resource activities of programme as they relate to nationally recruited staff
  • Develop, update and review policies of National Staff which included staff handbook, HR related procedure manuals or any other exiting policies, to ensure documents and practices meet requirements of Congolese law
  • Work as a gatekeeper to ensure personnel management matrices are followed by line managers or team leads
  • Support line managers as necessary on disciplinary action and grievance procedures, ensuring correct procedures are followed and records are kept in accordance with Medair guidelines and local labour law
  • Liaise with other NGOs, local service providers and field management to ensure salaries & benefits for nationally recruited staff are in-line, meet local labour legislation requirements & within budget. Aim for salaries to remain aligned with NGO local market.
  • Participate in proposal budgets, to ensure the personnel tab in budgets are updated and correct
  • Collaborate with finance manager on budget monitoring and control on personnel tab by updating staff matrix
  • Function as bridge between Medair and staff for a good communication channel: conduct regular meeting, election and communication with representative of staff union…

Human Resources Management for Internationally Recruited Staff (IRS)

  • Liaise with relevant stakeholders on HR issues for internationally recruited staff: support line management to identify staffing needs, co-ordinate in-country processes (visas, work permits) for all incoming staff & visitors, ensure new staff receive relevant & appropriate briefing, full induction & handover is carried out, organise appropriate debriefing, support key stakeholders on disciplinary action & grievance procedures, following correct procedures and records kept in line w/Medair guidelines

Performance Management & Training Development

  • Oversee performance management to ensure line managers conduct performance appraisals within the required timeframes and that the necessary paperwork is completed according to the latest guidelines
  • Provide line managers with any necessary training, advice, mentoring and coaching on performance management or any other relevant areas of HR management or procedures for their team
  • Support line managers identify local staff training needs, run trainings and development plan in accordance with Medair strategy
  • Source in-house and external training opportunities as appropriate, working within budgetary and operational constraints, as well as promote the usage of Medair e-learning platform for all staff

Quality Management

  • Maintain a comprehensive and correct information in HRIS by updating staff information in the system in a timely manner in order to be able to produce report on a weekly and monthly basis
  • Maintain other work-related records and documentation according to programme procedures. This may include staff plans, attendance records, holidays, sickness, other absences, training records, insurance, pensions, other benefits, taxes…
  • Organization and maintenance of HR documentation, for accountability and ensure audit preparedness
  • Ensure regular visits to different base offices where HR teams are, to provide training and to implement the controls checklist

Staff Management

  • Direct manage and oversee the programme HR staff including recruitment, day-to-day management, development and training, appraisal and coaching…
  • Of dotted line manages HR staff at different base to provide technical advice and support when needed

Team Spiritual Life

  • Reflect the values of Medair with team members, local staff, beneficiaries, and external contacts.
  • Work, live, and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
  • Encouraged to join and contribute to Medair’s international prayer network.

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.


  • University degree in relevant subject or equivalent professional qualification
  • 2 years’ Relevant professional experience in administration / human resources position
  • Good French (spoken and written) & good English (spoken and written)
  • Computer literate with good working knowledge of Microsoft Excel, Word and Outlook


  • Previous experience working in a cross-cultural setting, preferable in HR sector
  • Team-player but also able to work independently, creative, open-minded, flexible, self-learner
  • Able to develop, coach, train and support other team members, both international and national staff
  • Strong organisational and time management skills
  • Capacity to work under pressure and manage personal stress levels
  • Diplomacy in interactions with local authorities
  • Good inter-personal, conflict resolution and strong leadership skills
  • Able to cope with basic living conditions in the field and during field trips
  • Problem solving ability
  • Excellent communicator
  • Commitment to best practice
  • Consultative management style
  • Accountable decision maker

All new deploying international staff to Medair’s country programmes (and other roles which require field travel) should be fully vaccinated with a WHO-approved COVID vaccine, supported with a COVID vaccination certificate as evidence.

How to apply

Please ensure you are fully aware of the:

a) Medair organizational values

b) Medair is committed to safeguarding the protection of beneficiaries, volunteers, staff and partners, and particularly children. Therefore, we do not employ staff whose background we understand to be unsuitable for working with children. Medair staff are required to give the utmost respect to, and comply with, Medair’s accountability policies and best practices.

c) Medair Relief & Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions).

Application Process

To apply, go to this vacancy on our Medair Page.

Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed.


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