IT Officer at Action Against Hunger USA

Un·E Responsable Departement Contrats Bailleurs & Partenariats at Action Contre la Faim France

Action Against Hunger-USA is part of the Action Against Hunger International network, which provides humanitarian relief in more than 50 countries worldwide in the sectors of nutrition, health, water/sanitation, and food security. Action Against Hunger-USA, an independent NGO, currently manages programs in 7 countries: Ethiopia, Kenya, South Sudan, Somalia, Tanzania, Uganda, and Haiti. Action Against Hunger-USA implements more than $60 million in programs annually, and approximately 1,500 permanent employees based in New York City, Washington D.C, Nairobi, and country offices. Additional growth is anticipated.

Action Against Hunger has been present in Kenya since 2001 and is a transformative leader in nutrition security for improved quality of life among vulnerable communities. Action Against Hunger wants to contribute to the optimal functional performance of National, County, and Community systems through strategic partnerships for innovative nutrition-sensitive and nutrition-specific interventions to achieve its impact. The organization recognizes gender equality as central to its core strategy towards realization of effective and sustainable outcomes on nutrition, WASH and surveillance interventions. Action Against Hunger is currently implementing activities in West Pokot, Mandera, Samburu, Isiolo, Trans Nzoia, Kakamega, Bungoma and Busia counties.


Position: IT Officer 

The ICT officer is responsible for Administering in-house and commercial Information system platforms, Ensuring the Action Against Hunger ICT standard is respected, Improving the efficiency of ICT resource use, Promoting user awareness and train users in the use of IT resources, managing telecommunications resources (radio, satellite) and managing base equipment list.


The role of the IT officer is to ensure the most effective use of IT and telecommunication resources at the base, while respecting Action Against Hunger standards, procedures and security rules.

The IT Officer provides operational IT support to the Logistics Manager while promoting high standards of integrity and accountability in the utilization of organizational resources.


The IT Officer will be expected to offer technical assistance to the Coordination and Base Offices on a need basis and be required to engage with external stakeholders such as partners and service providers.

Work closely with the technical line manager in HEAR Office and other staff in other departments to provide ICT technical advisory support and coordinate the creation of No Hunger accounts users.


The IT Officer will be expected to install, monitor and configure computer systems, diagnose hardware and software faults and solve technical and application problems.

Support in the rollout of new applications and set up new users’ accounts and profiles and deal with password issues to the staff in the capital office and base.


2. Essential job functions (Objectives)

  1. System Administration and Infrastructure management
  • Administering the NOLAN ERP system server and user environments including troubleshooting.
  • Administering in-house and commercial IS platforms deployed to support program activities.
  • Working with the key actors of data collection, cash and food distribution systems (Logistics, Program)
  • Oversees wireless connectivity issues on mobile devices in field operations, troubleshooting where necessary.
  • Ensuring correct functioning of in kind distribution systems especially in beneficiary registration, enrollment, household updates and commodity distribution activities. Troubleshoots technical problems.
  • Synchronizing mobile data to permanent data repositories and cloud servers.
  • Managing Attendance management system applications and hardware.
  • Installing and maintaining local networks in the bases according to standards.
  • Isolating and troubleshooting network connectivity difficulties.
  1. ICT standards adherence and user training
  • Ensuring workstations adhere to IT standards.
  • Ensuring antivirus software usage guidelines are respected, that updates are deployed at individual workstations and that antivirus protection is constantly monitored.
  • Supervising the data back-up system (back-up policy).
  • Training users on the correct use of IT resources and respecting IT security rules;
  • Maintaining computers and conducting daily/monthly checks to ensure that maintenance tasks have been executed
  1. Helpdesk management and technical support to users
  • Resolving everyday user problems; Tracking daily tickets and being able to close them timely.
  • Providing users with software support for sharing files, emails etc.;
  • Suggesting IT resources that could be implemented to improve user work efficiency in accordance with ACF standards;
  • Checking that network equipment is operating correctly;
  • Reporting problems encountered and solutions implemented;
  1. Telecommunication Resources and IT environment
  • Ensuring that the bases’ means of communication (Broadband internet, VHF/HF Radio communication and satellite communication) are operating correctly.
  • Monitoring the base telecommunication devises by Performing regular tests on their usage;
  • Monitoring communications costs by putting log sheet in place.
  1. Equipment management
  • Monitoring, Modifying and updating base Equipment list
  • Working with coordination ICT team on reconciliation of base equipment list and master equipment list.
  • Ensuring equipment are properly tagged according to Action Against Hunger standard.
  • Conducting regular physical inventory.
  1. Reporting and Documentation
  • Capitalizing data and procedures related to the use of IT resources and networks and communicating this information upstream to line management.
  • Providing Monthly reports on a monthly Basis (ICT report, Equipment report and any other requested). For ICT, Logistics and all relevant management structures.
  • Coming up with yearly budgets and costing and making sure proposals capture needed equipment and software procurements.
  • Creating a high level of organizational awareness on privacy ensures that the organization’s employees know and follow the rules as required in the data protection Act (DPA).
  1. Supervisory Responsibilities
  • None
  1. Physical Demands
  • While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within short time frames under stressful situations in the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Working Conditions, Travel and Environment
  • The duties of the job require regular job attendance at least five days per week. Must be available to work outside normal office hours or on the weekends as required.
  • Must be able to travel as required for standard domestic and international business travel as well as to the country offices if appropriate. Based on the country office needs, the time spent on field trips will be a minimum of a quarter of his/her working time. While visiting the field, the employee may be exposed to precarious settings under high security risks and/or very basic living conditions and outside weather conditions, as well is to infectious diseases.
  • VI.Gender Equality Commitments & Zero Tolerance to Abuse
  • Foster an environment that reinforces values of women and men, and equal access to information.
  • Provide a work environment where women and men must be evaluated and promoted based on their skills and performance.
  • Promote a safe, secure, and respectful environment for all stakeholders, particularly for children, beneficiaries, and members of staff.
  • Help to prevent any type of abuse including workplace harassment and sexual abuse and exploitation.
  • Respect beneficiaries’ women, men, children (boys and girls) regardless of gender, sex orientation, disability, religion, race, color, ancestry, national origin, age, or marital status.
  • Value and respect all cultures.

Required Qualifications and Professional Experience

  • BSC Degree in Information technology, Computer science, Information Systems or any other relevant Degree from a recognized institution
  • At least 3 – 5 years experience and preferably in a Humanitarian context.
  • Good knowledge of the Windows operating environment and Microsoft Office ( 2010, 2016), Microsoft 365,
  • Good knowledge of IT troubleshooting and maintenance.
  • Good Knowledge of networks and wireless technologies.
  • Hands non Experience in setting up small to large Networks and deploying network firewalls and devices.
  • Experience and troubleshooting software related requests.
  • Training on data protection is essential

Required Skills & Competencies

  • Ability to work under pressure while multi-tasking.
  • Results driven and demonstrable ability to set and communicate goals and ensure effective and appropriate decision making and problem solving.
  • Good team player, able to organize, train and motivate a multicultural team.
  • Excellent written and verbal communication skills to motivate and influence.
  • Fluent in English (professional English needed)
  • Good general knowledge in field of IT, mechanic, radio & satellite communications.
  • Possession of driving license is an added advantage.

How to apply

All candidates should apply through the link: Closing on 11th September 2022 at 6:00 pm. Action Against Hunger-USA provides all staff with an attractive salary & benefits package. We provide equal employment opportunities (EEO) to all employees & qualified applicants for employment without regard to race, color, religion, gender, ancestry, national origin, age, handicap, disability, marital status, or status as a veteran. Action Against Hunger-USA complies with all applicable laws governing non-discrimination in employment.



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