Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation.
MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such MSF is by choice an association. Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of MSF.
The MSF movement is built around six operational directorates. MSF OCBA is one of those directorates. The operations are implemented by field teams and the mission coordination teams; together with the organizational units based in Barcelona and decentralized in Nairobi, Dakar and Amman. The field operations are guided and supported by 5 Operational Cells, the Emergency Unit and other departments supporting operations
CONTEXT AND GENERAL OBJECTIVE OF THE POST
Abuse and Ethics is a key priority for MSF OCBA, as it has recently been stated in our new Strategic Orientations (2020-2023 /Outcome 2.5). The outcome states that “we will vigorously strive to reduce the number of cases of discrimination, harassment or abuse and we will ensure that prevention and grievance mechanisms to detect and manage these cases are adapted to the different working environments and accessible for all patients, caretakers, staff and operational partners”
Back in 2007, MSF OCBA established Behavioural Guidelines to guide MSF missions and created the OCBA Behaviour Committee to address inappropriate behaviours at field level. In 2012, an Intersectional Behaviour Focal Point, shared with OCG and OCB, started working on prevention, communication and management of behaviour cases in close collaboration with OCBA Behaviour Committee. In October 2017, an Abuse Prevention MIO was added to the team with the specific objective to contribute to preventing sexual harassment happening in the field. In addition to tackling abuse in the workplace, MSF OCBA also launched the Patient Safety and Dignity initiative. Severe Medical Adverse Events (SMAE) and Medical Professional commission (MPC) protocols were developed and disseminated. In 2018 the Behavioural Commitments were approved intersectionally and implementation started to be rolled out both at field and HQ level.
From April 2021 the Behaviour Unit was reinforced with two new positions: Investigation Manager and Behaviour Manager.
The position of Behaviour and Ethics Lead within the General Direction reflects the strategic importance and OCBA commitment of OCBA to adopt a more transversal proactive approach to tackling issues of misbehaviours and malpractice, boosting prevention activities and better coordinating efforts across the organization.
We are looking for an inspirational, an strategic yet practical leader that is people oriented and will play a pivotal role in guiding the organization in achieving the outcome of the Strategic Orientations, by design policies and protocols which will raise awareness, foster debates and empower all staff at all levels to improve the environment where we work.
The main scope of work will be:
· Define the strategic axes and action of the organization in terms of Abuse & Ethics.
· Guide the General Directorate and the HR Departments in issues and measures related to behavioural issues
· Lead and guide the Field and HQ Behaviour Committees
· Design protocols and process for prevention, detection and management of abusive behaviour.
· Coordinate the Medical Profesional Commision and liaise with the SMAE Case Manager
· He/she ensures the proper functioning and proper allocation fo resources to the Behaviour unit in OCBA.
Place in the organization
The Behaviour and Ethics Lead is placed within the General Directiorn, accountable to MT and reporting to the Deputy General Director. As chair of the Behaviour Committees, she/he reports to AGORA.
S/he works closely with the HR Director, Medical Director, Operations Director , and the Head of the HR Management Unit.
S/he chairs the Behaviour Committee and the HQ Behaviour Committee and is an active member of both committees.
S/he coordinates the Medical Professional Commission and liaises with the SMAE Case Manager
S/he manages the Behaviour Unit team.
S/he liaises with the Risk Manager.
S/he collaborates with the Psycho-Social Unit and the Legal Unit as required.
S/he represents OCBA in IPOB (International Ethics Platform on Behaviours).
1/ Strategy, Framework and policies
- Lead the design of a strategy and a roadmap/workplan on Responsabile behaviour for the period of application of the Strategic Plan, including setting up concrete goals to be achieved by the end of 2023.
- Lead the review of existing policies, protocols, including Behaviour Guidelines, structure of the Behaviour Committee, HQ policies and HQ Behaviour Committee.
- Coordinate the validation of strategic documents and policies and OCBA and International level.
- Lead the review of the framework of management of ethical issues related with abuse towards people and behaviour within OCBA, reviewing lines of responsibilities and accountabilities and ensuring alignment on key priority areas in line with OCBA Strategic Orientations
- Define and implement a dissemination strategy for the policies & protocols produced/updated, including running sensitization workshops in the field and HQ.
2/ Prevention, detection and reporting
- Conduct the design and coordinate the roll-out plant of the prevention strategy on responsible behaviour in field and HQ.
- Collaborate strongly with cells, coordinators (HOM, FC and HRCO in particular) through systematic briefing/debriefing sessions and use of any other appropriate channels for communication.
- Support the missions on the development of feedback and complaint mechanism adapted to each context for both staff and patients/caretakers/ beneficiaries.
- Lead the analysis of existing available information and training material (leaflets, posters, videos ) and define needs for updates.
- Lead the review of existing trainings.
- Coordinate the inclusion of discussions on ethical dilemmas at organizational level and identify and conduct tailored sessions on prevention, detection, reporting and management of cases of misbehaviour, abuse, and medical malpractice.
- Contribute actively to reflection on abuse and medical malpractice in OCBA and within the movement.
3/ Team Management and budget
- In charge of guaranteeing the quality and respect of the procedures and principles of case management , specially those related to confidentiality and data protection.Coordinates the induction, capacity building and development of the members of his/her team ( MIOs)
- To liasse with operations to facilitate the deployement of the Mobile to OCBA missions.
- To liase with the Heads of descentralized units to organize awareness sessions and trainings.
- To ensure a proper budgeting and budget follow up of the Behaviour Unit.
4/ Capacity Building for Case Management
- Identify, build and consolidate a network of internal and external resources that can provide ad-hoc support for case investigations.
- Support the field through sparring, coaching, identification of skills gap and need for additional support and training to better manage cases at field level
- Collaborate closely with all departments to ensure that the recommendations fo the Behaviour Committee are followed and implemented.
5/ Monitoring and Evaluation
- Define and implement an an adapted and effective data collection system.
- Analyze in a regular bases the typology, provenance and particularities of the cases reported in order to adapt the strategy accordingly.
- Propose and coordinate quality analyses of the case management.
- Conduct lessons learnt exercises on general functioning of the Behaviour Committees, case management and propose improvements.
6/ Reflection, Communication and Advocacy
- Support the General Director for internal and external positioning, as well as preparation and feedback of abuse related topics raised at EXCOM and Board of Directors.
- Keep OCBA General Direction and Management Team informed on the advances on the Behaviour Unit agenda and on potential risks and challenges.
- Close collaboration with Communication Department in the preparation of messages related to Behaviour and reactive lines.
- Actively participate in MSF OCBA internal and external working groups on gender, medical malpractice and ethics and abuse.
- Ensure regular and constructive collaboration with other OCs and their various ethical platforms. Represents OCBA in International Ethics Platform on Behaviours. Ensure that synergies are identified and practices and experiences from other OCs and partners are effectively shared within OCBA at both HQ and field level
- Ensure regular internal communication to all relevant key stakeholders inside OCBA. This includes finding regular opportunities to communicate and debate on cases (whether managed by field and/or HQ, with the appropriate level of confidentiality and anonymization of data)
- Provide regular updates for MSF OCBA staff , MT and Board regarding our work on Abuse and Ethics in different formats, regularly sharing updates and gathering input.
- Stay informed of Behaviour initiatives, best practices and conversations happening within the international context, in other humanitarian or developing organizations and in other sectors, and document/share information that is relevant for MSF OCBA or the wider movement
- Identify and/or create collaborative circle of Abuse and Ethics focal points across MSF (including field) and across the humanitarian/NGO sector to allow mutual learning and collaboration. Link with the MSF IPOB.
Education, skills and experience
- Relevant degree. Intercultural and gender studies, medical background are an asset
- At least 5 years’ experience in the humanitarian world, including field experience with MSF.
- Strong experience managing people and interacting with patients and communities in humanitarian settings
- Previous experience working on ethical dilemmas and related policies an asset
- Outstanding facilitation and communication skills, in particular superior listening skills
- Training/experience in coaching, mentoring and mediation highly desirable
- Experience on Management of Investigation of Behaviour cases.
- Excellent knowledge of English and of another MSF working language (French, Arabic, Spanish or Portuguese)
- Commitment to MSF’s Principles
- Cross-cultural Awareness
- Strategic Vision
- Results and Quality Orientation
- Service Orientation
- Planning and Organising
- Initiative and Innovation
- Teamwork and Cooperation
- People Management and Development
- Networking and Building Relationships
- Behavioural flexibility
- Availability to travel for short periods of time, including to whatever context MSF is working in.
- Position based in any MSF-OCBA hub (Barcelona, MSF-Spain office delegations, Buenos Aires, Amman, Dakar or Nairobi).
- Permanent position, minimum commitment of three years.
- Full time job
- Annual gross salary HQ-5 (divided into 12 monthly payments) + secondary benefits based on MSF OCBA Reward Policy.
- Practical working conditions while in the field are as per the MSF-OCBA guideline.
- Starting date: November 7th 2021
MSF is committed to achieving workforce diversity in terms of gender, race, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are encouraged to apply. We are committed to achieving a balanced gender distribution and therefore encourage women to apply. All applications will be treated with the strictest confidence.
MSF provides a work environment that reflects the values of gender equality, teamwork, integrity and a healthy balance of work and life. MSF does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination. All selected candidates will, therefore, undergo reference checks.
Médecins Sans Frontieres, as a responsible employer, under article 38 of “Ley de Integración Social del Minusválido de 1982 (LISMI)” invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position.
How to apply
- To apply, please follow the link below and submit your CV and cover letter
- Closing date: October 24th 2021, 23:59 CET (Central European Time)