Portfolio Support Officer At HelpAge International

Job Title: Portfolio Support Officer

Location: Global

Department: Global Impact

Grade: Grade C or equivalent according to location / type of contract

HelpAge and Strategy 2030 – delivering real impact for older people

HelpAge International works with partners and a diverse global network of more than 150 organizations across 85 countries, supporting millions of older people to live safe, dignified and healthy lives. Through our partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone, whatever their age. Our work is driven by our desire to deliver real impact for older people, to be inclusive, to work in partnership and to learn from our shared experience.

Our 2030 strategy Ageing in a Just World sets out how we will work together to shape the future we all share. By working together, we aim to help inspire a movement for change and through ensuring all our work promotes older people’s wellbeing, dignity and voice, we can transform the lives of older people now and in the future.

Since the launch of our strategy in January 2020, the world has changed in profound ways. We are still experiencing the impacts and consequences. Recognizing and anticipating these important and fundamental shifts, HelpAge International is evolving and transforming itself to be relevant, impactful and viable. As a result we are reconfiguring our organizational design and resources in the following ways:

· Driven by our commitment to the localization agenda, we are evolving the way we partner and deliver value at country and local level. In the coming 3 years, we will localize our country offices and programmes, and develop new and diverse forms of partnerships globally. **


· We seek to give primacy to local agents for change. To this end, we will replace all programmes delivered by HelpAge staff and resources on the ground with implementation by partners. This will apply across all our work – humanitarian and long-term development. Going forward, our value is framed around supporting, convening and thought leadership. **

· A key way of creating value and bringing impact is collaborating across boundaries and by bringing different perspectives, skills, and talent together. We will deliver our work through agile teams and a global operating model, with regional roots, to focus on impact and maintain the relationships at the national level to help build collaborations and support others to set their own agendas.**

How you can make a difference

At HelpAge International, we offer a unique and exceptional career experience to bring positive and lasting change in the lives of older persons. As countries prepare for and adapt to population ageing, you can make a difference at a critical juncture to how societies, economies and institutions adapt to this change. Guided by our commitment to our values of impact, learning, partnership, and inclusion (see values), you will work with talent like yourself and partner with other agents for change to bring systemic change and impact at scale. By acting as a supporter, convener and thought leader, together, we can make an impact that matters for older persons and their communities. HelpAge International offers you an inclusive, collaborative workplace and innovative environment.

This is a critical time for HelpAge International as we seek to transform the ways the organization works and brings value. We are looking for exceptional individuals who will explore new opportunities to create value, to find new avenues, unique ways and novel partnership and collaborations to reach our shared goals. We are looking for talent which thrives in collaborating with others (inside HelpAge International and beyond) and who can work in agile ways and across boundaries. We are seeking individuals, with an entrepreneurial mindset, who can work across diverse areas of our work, who can leverage both their unique expertise and deploy a wider range of experiences and competencies.

What you will do

Department info

The Global Impact Department contributes to the 2030 Strategy as follows:

· To achieve positive impact on well-being, dignity and the voice of older people by inspiring a movement for change, through implementing the strategic approach of support, convene and thought leadership.

· Leading, advocating and partnering on initiatives that support and transform systems, challenge attitudes and social norms, and influence laws, policies and practice at national, regional and global level

Team info

The four focus areas for the teams are Inclusive Humanitarian Action, Healthy Ageing, A society for all ages and Income Security. Each of these teams work together and separately, with the following remit –

· Responsible for thought leadership on the four focus areas of 2030 strategy and differing approaches and challenges at a regional and national level.

· In cooperation with Transformation team, lay the groundwork for the emergence of global portfolios and shift to partner-led programming

· Identify and develop new programmatic opportunities to deliver impact for older people in countries with partners.

· In collaboration with the Business Development and Transformation Teams develop, test and iterate non-traditional opportunities that deliver impact for older people, increased reputation and diverse sustainable revenue stream for HelpAge

· Identify, develop and deliver the technical expertise and advocacy opportunities to promote HelpAge’s thought leadership within and beyond the sector.

· Participate in and create opportunities to convene relevant stakeholders in global campaigns to increase the focus on older people and issues related to ageing.

· Through partner led programming building evidence &learning to develop initiatives and utilise platform to support drive for longer term sustainable change through influencing and advocacy at the national level.**

Key areas for impact/influence and responsibilities

These outline the broad areas of responsibility in the role, but in collaboration with your colleagues you will be able to shape and design specific activities that are relevant at any point in time. We want you to work creatively to deliver impact and respond to relevant opportunities.

With your colleagues you will develop your team workplan to drive initiatives, develop ideas, as well ensure there is space for cross organizational working and short-term tasks. From this you will devise your individual workplan that will form the basis of your day to day activities and your performance reviews.

As Portfolio Support Officer you will work with Director of Global Impact to:

· Manage and support Global network engagement and administration in consultation with regional administration and communication assistants.

· Support in developing global partnerships and external engagement with various key stakeholders of HelpAge International.

· Work with the Business Development team and Supporting Members to ensure proper coordination of work in relation to new funding opportunities, contracts and account management.

· Create monitoring and learning opportunities for supporting members and different teams by setting up coordination mechanisms at the Global level.

· Keep relevant staff informed about upcoming deadlines and deliverables, thereby ensuring smooth completion of grant requirements.

· Support the Director of Global Impact in invoicing, accounting, quality reporting, performance management of team leads and other administrative functions (e.g., travel planning and bookings).

· Work with the Business Support Teams to fulfil financial monitoring and reporting of grants and contracts at global level.

· Provide training to new staff on grants and contract management and reporting requirements

· Provide support in partnership management and training of partners

· Provide support in business planning and reporting, especially monitoring, evaluation and learning.

· Other occasional team coordination or administrative support tasks specific to the needs of the Global Impact Team.

Let’s talk about you

You will be someone with:

· Significant experience in managing grants and donor relationships in development and/or humanitarian contexts

· Evidence of experience in all aspects of Project Cycle Management with substantial experience in successful Reporting and Contract Management

· Demonstrable skills in data analytics

· Demonstrable skills and/or experience in conducting thorough analysis, research, report writing and dissemination of information to a broad range of audiences.

· Strong administrative skills and an ability use online databases.

· Proven ability to work collaboratively and dependably with colleagues and in a way that encourages experimentation, learning and agency

· Lead and promote a culture of including the voices of older people across our support, convening and thought leadership roles, in a way that is transformative, empowering and highly inclusive of those marginalized by gender, economic status, disability and other factors of discrimination.

At HelpAge International, we believe in the importance of empowering our people to be change makers and leaders at all levels. We expect our people to embrace and live our values, challenging themselves every day to identify issues that are most important to older persons and their communities, and to make an impact that matters.

In addition, you are expected to be able to:

· Work collaboratively, building mutual trust and respect, with external organisations and partners to achieve our strategic aims and objectives; being accountable for the work you do together

· Adapt to new directions or opportunities arising within the organization and in your work area; being flexible in your role, constantly using the feedback to learn more and evolve further.

· Lead behavioural and cultural change through embracing a supportive, collaborative and highly inclusive environment where everybody feels supported, respected and engaged

· Extend HelpAge’s reach and impact, by creating and identifying new business development opportunities and building relationships with new partners.

· Identify, support and develop new opportunities for internal or external collaboration or partnerships which will add impact and reach to our work.


HelpAge International is committed to safeguarding the communities with which we work, our partners, staff and any others who we come into contact with.

Therefore, you will also be responsible for:

· Preventing harm and abuse from our people, operations and programs to anyone that encounters our work.**

· Reporting all safeguarding incidents you see, hear, hear about or suspect, using our internal reporting mechanism. **

· Complying with all safeguarding framework policies and practices**

· Completing mandatory training courses relating to our safeguarding policy framework and complying with HR vetting procedures.**

To be considered, please read the job description to find out more information and then email your application to helpAge-hr@helpage.org before the closing date**: Monday March 21, 2022 at 24:00 (GMT+1)**

How to apply

To apply for a job at HelpAge, please submit the following documents:

· A cover letter, setting out how you meet the requirements of the job profile. Please use bold headings for each requirement and provide examples.

· Your current curriculum vitae (3 pages maximum)

· Three referees, including your most recent employer

To be considered, please read the job description to find out more information and then email your application to helpAge-hr@helpage.org before the closing date**: Monday March 21, 2022 at 24:00 (GMT+1)**

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