Program Quality Specialist – Abuja, Nigeria at Mercy Corps

Mercy Corps Nigeria

About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. Mercy Corps has been working in Nigeria since 2012 in the most marginalized regions of the country to deliver urgent, lifesaving assistance and promote development. We partner with communities to help them recover and rebuild, while addressing root causes of conflict, insecurity, and inequality. Every month we help ensure that more than 100,000 people have enough food to eat, and our work impacts the lives of over 600,000 people across the country.

The Department
Mercy Corps Nigeria (MCN) has a mixed portfolio of projects and programs that meets urgent humanitarian needs, strengthens governance and addresses root causes of conflicts and builds resilience to long term development. MCN operates in North East, North West, North Central and South of Nigeria implementing various projects including peace building, livelihood, water and sanitation, shelter, etc. These projects are funded by USG, EU and other private foundations.

The Position
The Program Quality Specialist is responsible for ensuring quality of MCN processes and products including reports, cases studies, communication materials etc. The position will also be engaging implementing partner organizations to record their outcomes and learnings and to produce high impact communications outputs. The PQS role will be divided into two; 50% time and effort will be dedicated to CIPP while the other 50% will be spent on other projects. The position reports to the CIPP’s Chief of Party and will work closely with the Director of Programs. The position is based in Abuja and requires travel to field sites in North West, North East, North Central and South of Nigeria.

Essential Job Responsibilities
50% time and effort on CIPP


  • Develop high impact documents including case studies, impact reports, factsheets, success stories, and other outputs as needed.
  • Develop the Project Quarterly Newsletters for dissemination among stakeholders.
  • Attend meetings with project partners on an ad hoc basis regarding communications, outreach, PR, and media related issues, program deliverables and reports, and USAID branding and marking guidelines.
  • Ensure compliance of all MC and partner branded materials with USAID branding and marking guidelines. Lead process of reviewing branding materials for compliance and provide periodic refreshers to the team as needed.
  • Support the planning of project events as requested by line manager.
  • Provide technical editing and formatting assistance with program deliverables and reports.
  • Utilize creative approaches to content development using graphic design to develop infographics and enhance reports.
  • Assist technical staff with public outreach and awareness campaigns.
  • With the M&E Team, the Senior Program Officers on Policy & Advocacy and Gender, develop strategic and targeted content and work with project partner organizations to assist them in engaging in public advocacy/public relations campaigns to raise public awareness.
  • Travel to field locations to collect images, success stories based on program results, and other communications content to highlight programs successes, staff well-being, or any other topic as the need arises.
  • Ensure compliance of all program communications with Mercy Corps and USAID guidelines.

Knowledge and quality assurance

  • Support the management and dissemination of CIPP’s knowledge tools, internally and externally.
  • Lead the coordination and compilation of the program’s annual workplan.
  • Lead the process of preparing the quarterly and annual donor reports. Coordinate responses and feedback to HQ and Donor inquiries.
  • Work with the CLA officer to review and strengthen quality of quarterly success stories for onward submission to USAID and other stakeholders.
  • Develop and share content on Mercy Corps Global internal platforms (Workplace pages, The Hub and The Globe) and frequent updates to the country office communications for dissemination to Mercy Corps Nigeria external communications platforms.

50% Program Quality Support to the Country Office Portfolio

  • Review quarterly and annual reports, including Annexes, from other projects as determined by the Director of Programs.
  • Document quality case studies across the program portfolio.
  • Lead dissemination of program products.

Supervisory Responsibility

  • Communications and Infographics assistant/intern.

Reports Directly To: COP.
Works Directly With: DOP, Program Performance and Quality Manager (PaQ Manager), Program Manager, Senior Program Officers, M&E Team, Program Officers, other Communication Officer.

Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

  • Bachelor’s Degree in journalism, communications, publishing, or similar area required; Master’s Degree preferred.
  • 3+ years of professional experience in similar responsibility required.
  • Strong English communication, editing and documentation skills.
  • Creative & Innovative mind with strong emphasis on visual graphic and content design skills.
  • Proficient in Microsoft Office Suite, Adobe applications and good photography skills.
  • Working knowledge of USAID policies, rules and regulations preferred.

Success Factors
The ideal candidate will have a strong curiosity for understanding and working effectively within the complex cultural, political, security and social environment of Nigeria. He/She will be an excellent communicator, a creative writer, multi-tasker, and able to work in ambiguous situations. He/She will be a tolerant and flexible individual able to work in difficult and stressful environments and follow procedures.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/STA to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Living Conditions / Environmental Conditions
The position is based in Abuja and requires up to 20% travel to field offices which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Accommodation and medical services will be based on MC Expatriate policies.

Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.
Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.

How to apply


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