Regional Human Resources Coordinator- GREAT LAKES (National Hires Only) at International Rescue Committee (IRC)

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

Since October 2012, the IRC has been responding to humanitarian needs of Nigerians. The IRC initially intervened in response to floods that affected over 7 million people across the country, destroying harvest and damaging homes. The IRC is currently implementing programs in Health, Protection, WASH, Nutrition, Food Security, and Women’s Protection and Empowerment (WPE) in Adamawa and Borno States in North-Eastern Nigeria.

The IRC is dedicated to making women and adolescent girls healthier from the earliest phase of acute crises (a target group most vulnerable during crisis) and implements evidence-based reproductive health interventions in line with the SPHERE-standard Minimum Initial Service Package for Reproductive Health in Crises (MISP). The goal is to ensure that the IRC’s health responses in emergencies include the core package of Reproductive Health (RH) services in its interventions.

The IRC’s Reproductive Health (RH) program is currently implementing (MISP) for RH in 4 health care centers in MMC and Jere LGAs and 1 IDP camp clinic. In addition the program is starting up an emergency mobile programming outside of these areas of Maiduguri in coordination with the WPE team. The focus of this program is to provide quality comprehensive RH and WPE services to conflict-affected women and girls in a timely manner. In addition to the mobile program, the WPE and RH joint mobile teams will be in charge of rapid assessments and rapid response. The mobile teams will be focused in the newly opened LGAs and emergency areas previously inaccessible due to conflict and insecurity. These teams will provide life-saving services to populations outside of Maiduguri, who have not had access to services in approximately 3 years.

This role is only open to national hires in Tanzania, Burundi, DRC or CAR.

The Great Lakes Regional HR Coordinator will join a global team and four (4) country-based HR practitioners whose mission is to ensure a strong HR foundation in support of high-quality programs for IRC’s beneficiaries. Under the supervision of the Regional Human Resource Director and in close collaboration with Country Program HR Coordinators and Country Leads, the Great Lakes Regional HR Coordinator will: (1) Support regional HR projects in support of country program strategies, consulting and collaborating with country program and Headquarters stakeholders in the areas of policy and program development, learning and development, capacity building, compensation, performance management, recruitment and staff care; (2)Coordinate HR activities across different countries cultivating a “one IRC team” approach that leverages HR economies of scale and benefits from shared learnings; (3) Provide top-tier HR client service and support as the front-line HR focal point for regional staff and country HR leads; and (4) Support GL regional initiatives.

Additionally, this individual as a member of the IRC Global Human Resources team will share responsibility and accountability for the delivery of global initiatives.

The Regional HR Coordinator will provide surge HR support when needed and may occasionally serve as Acting HR Lead in a country program as well as deputizing for the Regional HR Director.

Key responsibilities

1. GREAT LAKES HR Coordination

• Provide project management, HR analysis and generalist HR support for a diverse region including organizational design input, policy design and team integration activities.

• Devise HR interventions with a Gender and Diversity, Equality, and Inclusion (DEI) lens to address critical HR issues in areas including recruitment, on-boarding, training and development, employee relations, and staff care.

• Review job descriptions to ensure accuracy and consistency.

• Support the creation of tools to improve regional visibility and monitoring of projects, recruitments, staff movements across the region.

• Support the implementation of specific Global and Regional initiatives.

• Instill a “one IRC team” approach across different countries / borders to ensure HR learnings and best practices are shared on a consistent and regular basis through regular meetings and trainings

• Consolidate and provide analysis and recommendations on monthly and quarterly Strategic HR Metrics in collaboration with the HR Shared Services and community of practice.

• Collaboratively design learning and development strategies, programs, and tactical projects to address specific needs derived from evidence-based assessments and regional initiatives.

• Foster remote working and management excellence through modeling of and training on best and innovative practices

• Travel to country programs to provide in-person HR leadership, support and/or technical trainings as needed

2. Regional/International HR Generalist Support

• Serve as the “front-line” HR generalist to provide technical HR advice in response to regional staff policy inquiries, requests, basic employee relations issues and exit management

• Provide HR orientation for new regional employees (Coordinators and below), including IRC Great Lakes, Safeguarding and Code of Conduct Trainings

• Lead or support employee relations investigations as assigned

• Support the in-country HR teams in the design and delivery of effective orientation plans to all new incoming International and local Staff.

• Collaboratively support the implementation of regional road map, Scorecard data collection and monitoring of risks.

• Create, manage, and update regional team organization charts, reports and files

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3. HR Project and Program Management

• Under the guidance of Regional HR Director, liaise with global focal points in Compensation and Benefits, Talent Management, Talent Acquisition, Gender Equality Diversity & Inclusion, Duty of Care, Ethics & Compliance, Employee Relations etc. to devise and deliver initiatives in line with IRC’s Strategy 100.

• When needed, actively participate in the planning, delivery and implementation of global HR initiatives and other pilot programs across the region.

• Provide day to day support to HR Leads and practitioners with tools, templates, resources, and information

• Coordinate and advance best practices for performance management cycle across the region.

• Coordinate IRC’s Talent Management initiatives and programs, utilizing metrics for continuous improvement.

• Participate in employee engagement and DEI action planning and interventions with the aim of improving morale, team cohesion, learning and development and other prioritized areas.

• Provide ad-hoc surge HR support during emergency and new grant implementation phases when it comes to areas such as recruitment, orientation, etc.

• Collaboratively support in the review and co-design regional and country program HR policies.

• Contribute to design and facilitation of regional HR Conferences and Capacity-Building workshops.

• Attend to other requests and projects as assigned by the Regional HR Director.

4. Communications

• Communicate and encourage active practice of the principles of the “IRC Way – Global Standards for Professional Conduct” throughout the country programs in GL.

• Maintain and leverage open communications and partnership on projects and shared goals with other HR Leads, regional and HR HQ levels.

• Provide direct support and advise HR Leads and on staff communications to ensure clear, consistent, timely and transparent communication on matters impacting staff.

Key Working Relationships:

Position Reports directly to: Great Lakes Regional Human Resources Director

Key Internal Relationships:

• Country Program Teams: HR Leads, Country Directors, Senior Management Teams, etc.

• Regional Team: Regional Vice President, Deputy Regional Director, Regional International Staff Recruiters, Regional GEDI Director, Regional Safeguarding Advisor and other functional Regional Directors and Technical Advisors, IHUB HR.

• Other Regional HR Coordinators/ Directors (EA, WA, ASIA, MENA) and teams: close collaboration with other Regional HR teams on various areas such as Global Recruitment, Employee Relations, Talent Management, Staff Care, etc.

Key External Relationships: INGO counterparts; IRC legal counsel; HR associations and networks

Job Requirements

• Proven acumen as an HR generalist with at least 5 years of experience in the areas of training and development, HR operations, compensation, policies and procedures, employee relations, organizational design and/or workforce planning

• Bachelor’s Degree or equivalent in Human Resources, Business Administration, International Relations, or a related field. Master’s degree preferred.

• Successful implementation of HR activities at a global or regional level working with multiple stakeholders, across cultures and at a range of organizational levels, and/or comparable HR experience in medium to large country programs ($10 – $50M+, 200+ employees)

• Demonstrated success as an HR professional in emergency response, conflict zones and/or humanitarian aid sector strongly preferred.

• Strong track-record of training and capacity-building including provision of one-on-one coaching, designing and delivering training programs, measuring efficacy, and implementing systematic improvements

• Observance of a professional HR philosophy focused on creating solutions to tough problems and balancing necessary compliance/policy enforcement with a steadfast commitment to client service and support

• Comfortable delivering on strategic HR initiatives, tactical assignments, HR administration and project management – moving seamlessly from one to another on a daily basis

• Must possess a highly collaborative, inclusive, consultative, and resourceful work style

• Demonstrated commitment to pursue work/life balance for self and others.

• Proven track-record of professional discretion, integrity, and ability to manage complex HR situations diplomatically and to effective resolution.

• Ability to work within a highly matrixed and complex agency organizational structure and to adapt to shifting priorities

• Excellent project management and organizational skills including creation of detailed work plans and superior time management.

• Advanced proficiency in MS Outlook, Word, Excel, PowerPoint, HRIS

• Ability to travel up to 30% within the region

• Outstanding interpersonal, facilitation, verbal and written communication skills in English and French. Local Languages spoken in great Lakes Region is a plus.

Standard of Professional Conduct: IRC and IRC employees are required to abide by the values and principles outlined in the IRC Way Code of Conduct which are Integrity, Equality, Service, and Accountability. In accordance with these values, IRC operates and implements policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Respect at work, Combating Trafficking in Persons and several others.

Diversity, Inclusion and Gender Equality: IRC acknowledges and honors the fundamental value and dignity of all individuals. We are an Equal Opportunity Employer and consider all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, gender identity, age, marital status, veteran status, or disability. IRC is also committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits.

Returning National Candidates: IRC strives to attract, motivate, and retain qualified national staff in our programs. We strongly encourage national or returning national candidates to apply for this position. If you are a national of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the IRC has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing, and a relocation allowance. Certain restrictions may apply.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

More Information

  • Job City Burundi, Central African Republic, Democratic Republic of the Congo, United Republic of Tanzania