Regional Staff Counsellor for Middle East and North Africa Region at International Organization for Migration

Regional Protection Officer at International Organization for Migration

Position Title: Regional Staff Counsellor for Middle East and North Africa Region

Duty Station: Cairo, Egypt

Classification: Professional Staff, Grade P3

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 31 May 2023

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

  1. Internal candidates
  2. Candidates from the following non-represented member states:

Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo

(the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See;

Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic

(the); Madagascar; Marshall Islands; Micronesia (Federated States of);

Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Seychelles;

Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Uzbekistan; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.


Under the direct supervision of the Senior Staff Welfare Officer, Department of Human Resources Management (DHR) in HQ, and administrative supervision of the Senior Regional Resource Management Officer (SRRMO) in RO Cairo, the successful candidate will be responsible and accountable for the implementation of the IOM Mental Health Strategy in the MENA Region by developing work plans for nominated Country Offices (COs) that will cover preventative and care elements.

Core Functions / Responsibilities:

  1. Create and implement a regional work plan with the support of the relevant Chiefs of Mission (CoMs), Senior Staff Welfare Officer and SRRMO to improve the mental health and wellbeing of staff (national and international) in nominated missions and to include preventative and care aspects as per the Mental Health Strategy with sufficient mechanisms for accountability.
  2. Oversee implementation of IOM’s Mental Health Strategy in the most affected areas within the Region (High risk/hardship duty stations).
  3. Support named Country Offices (COs) by conducting a mental health audit of the workplace and help, as appropriate, to address highlighted issues.
  4. Support individual staff to create their own wellbeing plans.
  5. Provide confidential counselling to staff and facilitate access to counselling and staff welfare services.
  6. Produce educational material to enhance mental health and wellbeing of staff.
  7. Participate and, when required, coordinate Staff Welfare responses to emergencies and critical incidents.
  8. Liaise and collaborate with the Senior Staff Welfare Officer and HR colleagues as needed.
  9. Participate in monthly joint supervision with nominated supervisors.
  10. Develop and maintain regular liaison and communication with CoMs to evaluate mental health needs of their staff; and participate in evaluations of mental health services offered.
  11. Suggest to the Senior Staff Welfare Officer, improvements for the effective implementation of the Mental Health Strategy in the region and enhancing local mental health facilities in the missions.
  12. Develop tools for data collection, analysis, monitoring and reporting mechanisms at the Country Office level, maintain records and produce regular reports.
  13. Keep the Senior Staff Welfare Officer in HQ updated on numbers and statistics of services provided in the Region. Provide regular updates on services provided to be shared with


  1. Provide training on relevant topics to increase knowledge and skills of managers to create supportive working environment and increase awareness on mental health.
  2. Undertake duty travel to COs to assess mental health of staff and the missions’ working environment in situations of crisis.
  3. Liaise with the Senior Staff Welfare Officer in case of complex emergencies requiring a coordinated response.
  4. Perform such other duties as may be assigned.

Required Qualifications and Experience:


  • Master’s degree in clinical psychology, Counselling or Psychiatry or a related field from an accredited academic institution with five years of relevant professional experience; or
  • University degree in the above fields with seven years of relevant professional experience.
  • Be eligible for licensing/accreditation in the country of training or residence.


  • Minimum Five years of practical experience as a counsellor advising staff and employers on various aspects of social issues in UN/humanitarian international organizations;
  • Experience with counselling and psychosocial interventions; and
  • Demonstrated familiarity with the impact of working conditions of humanitarian workers on their well-being.


  • Familiarity with diversity and its implementation;
  • Knowledge of modern technologies, e.g., online counselling tools;
  • Excellent communication and writing skills; and
  • Readiness to travel and work in emergency contexts.


IOM’s official languages are English, French, and Spanish.

For this position, fluency in English is required (oral and written). Working knowledge of either Arabic and/or French is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

  • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • Integrity and transparency: Maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: Demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected, and fairly treated.

Core Competencies – behavioural indicators level 2

  • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
  • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
  • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring, and motivational way.

Managerial Competencies – behavioural indicators level 2

  • Leadership: Provides a clear sense of direction, leads by example, and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
  • Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
  • Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
  • Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
  • Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country and who do not have prior experience outside the duty station’s country as staff member in the Professional category cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply

To apply, interested applicants are invited to submit their applications HERE via the IOM e-Recruitment system by 31 May 2023.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to:

Posting period:

From 18.05.2023 to 31.05.2023

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training, or other fee). IOM does not request any information related to bank accounts.


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