Resettlement Coordinator At HIAS Refugee Trust of Kenya

TITLE: Resettlement Coordinator (Re-advertisement)


DEPARTMENT: Resettlement

SUPERVISOR: Legal Protection Program Manager


START DATE: 1st April 2022

END DATE: 31st March 2023 (Renewable contract subject to availability of funds and performance)



HIAS seeks to recruit a Resettlement Coordinator; the incumbent will be expected to oversee the day to day running and provide guidance to the Resettlement Department as well as represent HIAS at all external resettlement stakeholder meetings, to include HIAS Kenya’s engagement with third country resettlement partners and external referral partners. To ensure program integrity, the incumbent will design and implement all training to include but not limited to HIAS’ Resettlement SOPs, external partner referrals, case conferencing and anti-fraud policies and procedures. The incumbent will also be responsible for the coordination of legal representation needed for HIAS clients as it relates to resettlement processing, internal reviews, and the coordination of HQ reviews. In addition to leading the Resettlement Department, the Resettlement Coordinator will also draft Resettlement Referral Forms (RRFs) and provide the necessary legal aid for HIAS clients as needed.


1. Lead and manage the HIAS Kenya resettlement department to meet established deliverables and goals.

· Ensure the correct implementation of the HIAS Standard Operating Procedures (SOPs), policies and guidelines for resettlement and anti-fraud practices for the HIAS Kenya Resettlement Department

· Contribute to the development, enhancement, and monitoring of HIAS SOPs, policies, and guidelines for resettlement and anti-fraud practices.

· Establish and contribute to programmatic adaptions, as needed, in order to continue providing quality resettlement services in the context of the COVID-19 pandemic.

· Undertake managerial responsibilities in training staff, supervising, and assisting in implementing organisational objectives and priorities.

· Actively participate in assessing needs, preparing a strategy and budget for resettlement activities and monitoring expenditures.

· Maintain accurate resettlement statistics as well as up-to-date records on individual cases; assist in preparation of reports, and review the prepared reports.

· Review the team’s Resettlement Referral Forms (RRFs) for procedural compliance and quality and submit to the Legal Protection Manager and the HIAS HQ based Technical Director, Legal Protection.

· Monitor resettlement activities to ensure progress against targets, transparency and efficiency in case submissions and appropriate follow-up with resettlement countries and other key stakeholders.

· Represent HIAS externally in resettlement related forums.

· Contribute to a communications strategy that generates support for HIAS’ operations from external partners.

· Facilitate and participate in trainings of staff and referral partners on resettlement and anti-fraud policies and practices, including but not limited to preparing training materials and conducting research.

· Assist in the development of IEC materials on anti-fraud and resettlement case processing. Legal Aid Duties

2. Maintain a Resettlement Case Portfolio

· Assess cases for resettlement, conduct resettlement interviews, analyse claims, and complete Resettlement Referral Forms (RRFs) for submission, using applicable international law and in accordance with HIAS Resettlement SOPs.

· Advise and represent resettlement clients in court of law; accompany refugee clients for court appearance

· Draft a Miscellaneous Application (including certificate of urgency, originating summons, and a signed supporting affidavit) and submit to the court in person

· Conduct individual case counselling with clients, including providing information on the HIAS internal resettlement process and the HIAS’ anti-fraud policies and procedures.

· Conduct follow up for cases referred to external referral partners and provide timely updates to clients on the status of the follow ups.

· Maintain a database and an individual case management strategy for cases under resettlement consideration and coordinate all case conferencing with external entities.

· Provide timely and accurate feedback and information to HIAS resettlement partners and stakeholders.

· Perform other duties as and when required.



· Degree in Law

· Certified by the Bar to represent clients in Court

· A Master’s Degree in any relevant field is an added advantage


· At least 5years experience working in refugee related context; 2 years’ experience in refugee resettlement


· Knowledge of international legal frameworks governing refugees, human rights/human rights law preferred,

· Excellent written and oral communication skills, excellent interviewing and counselling skills and ability to interact with refugee populations, strong interpersonal and diplomacy skills.

· Strong analytical, managerial, leadership and team building skills.

· Strong computer skills, in particular Microsoft Office, excellent organizational and time management skills.

· Proficiency in English required. Preference will be given to those with secondary language skills (French, Arabic, Swahili and other African languages).

· Knowledge of Accountability to Affected Populations (AAP)

· Knowledge in PSEA


This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, skills required or permanent location. Location is subject to change based on programmatic needs. Flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced, changing work environment with many crucial deadlines. All team members may be required to perform duties outside of their normal work hours of responsibilities as needed.


We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a Human Resources staff person.

Step 3: Interview with the hiring manager.

Step 4: Interview with a panel of HIAS employees.

Step 5: Reference check.

Step 6: Offer and background check.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.


Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.


HIAS stands for a world in which refugees find welcome, safety and opportunity.


Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.


Welcome • Acogimiento • Hospitalité • הכנסת אורחים (Hachnasat Orchim)

We Welcome the Stranger

Justice • Justicia • Justice • צדק (Tzedek)

We Pursue Justice

Empathy • Empatía • Empathie • חסד (Chesed)

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • חברותא (Chevruta)

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • אומץ (Ometz)

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • רוח (Ruach)

We Adapt and Thrive, Continuously Demonstrating our Resilience


HIAS is committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

How to apply

How to Apply:

Please submit a cover letter and resume through the link quoting the position title: Resettlement Coordinator on the subject. Indicate your salary expectation as well.

Closing Date: 28th March 2022

Important: Only shortlisted candidates will be contacted.

HRTK is an equal opportunity employer, does not charge candidates for recruitment and dissociates itself from any entity defrauding candidates.