​​​​​​​Viya Chatbot Developer Consultant at Population Services International

PSI Global Services Hub, Nairobi

Who we are

We’re Population Services International (PSI), the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy by providing access to products and services that range from mosquito nets to HIV testing.

There are over 5,000 “PSI’ers” around the world. It’s a motley group of entrepreneurs and professionals with a diverse range of backgrounds all the way from the medical industry to the music business, all with unique skills we bring to the job.

PSI is an international not-for-profit organization that provides life-saving information, products, and services to tackle some of the world’s most pressing health problems so that people can lead healthier, happier, and more productive lives. PSI has 50 years of insight that facilitates how we reimagine bringing quality healthcare closer to those who need it most. Currently, PSI works across 30+ countries.

At PSI not only are we helping to build sustainable solutions for the world’s most serious health issues, but we are creating a healthcare experience that treats beneficiaries like consumers— starting with putting more quality care and control directly in consumers’ hands.

Position: ​​​​​​​Viya Chatbot Developer Consultant 

PSI’s Nairobi Global Services Hub is looking for a Chatbot Developer Consultant to join a growing, best in class team that is that is changing the way we deliver healthcare for women around the world.

VIYA is a Fem Tech solution that harnesses the power of technology to equip women with the tools to needed to take charge of their sexual health and wellness in a way that is easy, reliable and fun. (learn more here https://www.psi.org/2022/01/femtech-meets-ngo-how-viya-is-going-all-the-way-with-womens-health/).

This person will be tasked with building engaging, self-directed, AI-driven conversations with consumers around health issues. This is an exciting consultancy that provides the opportunity to make technology work to deliver better health outcomes through bring quality health information, products, and services closer to consumers through digital tools.

Sound like something you would be interested in? Read on.

Your contribution

The consultant will:

  • Develop chatbot conversations using the Dialogflow and Rapidpro conversation management platform
  • Undertake testing of chatbot conversations for expected flow and user experience
  • Continually adapt chatbot conversations based on feedback from users to increase engagement
  • Ensure that bot conversations capture outputs necessary to deliver analytics for decision-making to continually deliver a more engaging experience for users
  • Support developing linkages from front-end tools with back-end integration services and data storage

What are we looking for?

We are looking for a highly ambitious individual with a passion for technology innovation, social media engagement, and public health. In particular, we are looking for;

  • 2-3 years of demonstrated experience working on technology implementation projects, especially mobile technology
  • 1-2 years of professional experience with chatbot development and platforms such as Dialogflow, Chatfuel, Botsify, or RapidPro required
  • Programming skills in Javascript, JSON, Python, HTML, or similar
  • Experience in non-relational database systems, including MongoDB or similar
  • Experience in relational database systems, SQL, Postgres, or similar
  • Requires a strong command of English grammar, constructions, and syntax
  • Professional experience using messaging platforms such as Facebook Messenger, WhatsApp and USSD preferred
  • Comfortable working in matrixed organizations and collaborating with cross-functional, multi-cultural teams
  • Creative problem-solving skills
  • Strong interpersonal skills
  • Highly organized and a self-starter
  • Relevant degree in information systems, technology, or digital marketing
  • Passion and knowledge of design thinking, UX/UI optimization, and customer experience best practices

What would get us excited?

  • Fluent in French, Portuguese, or Spanish
  • Experience in the health sector a plus
  • Certification in agile methodologies
  • Women developers strongly encouraged to apply

How to apply

This is a consultant position with a fixed term contract of six months with possibility of extension. Consultants may be based in countries in East and Southern Africa with a PSI social business presence:


Interested applicants should submit a letter of interest and current curriculum vitae to to gshtenders@psi.org. Subject: VIYA Chatbot Application Developer Consultancy Services to be received on or before 12th August 2022 at 4pm.


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